Privacy Policy

This policy explains what Carter Heating & Air, LLC ("we," "us") collects when you visit https://carterheatingandair.com or book service, and how we use it.

Information we collect

What you submit when booking: name, phone, email, service address, and details about your system. Standard technical data (IP address, browser, pages viewed) may be collected by analytics tools.

How we use it

To schedule and perform service, send appointment confirmations and reminders, follow up on estimates, and — with your consent — send maintenance reminders and seasonal offers.

SMS and calling consent (TCPA)

When you check the consent box on our forms, you agree to receive calls, texts, and emails from us — including automated and AI-assisted calls and texts — at the contact details you provided. Consent is not a condition of purchase. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. We honor opt-outs promptly and observe quiet hours.

Sharing

We don't sell your information. We share it only with providers that run our scheduling, communications, and payment systems, or when the law requires. Mobile opt-in data and SMS consent are never shared with third parties for their own marketing.

Your choices

Request access, correction, or deletion anytime: service@carterheatingandair.com or (865) 555-0148.